The Client must pay for the Order using a bank card (CB, Visa, Visa Electron, MasterCard, Maestro, Paylib, PayPal) via the secure platform provided by Societe Generale and its on-line payment solution, Sogenactif. This solution uses the secure technical feature 3D Secure. None of the Client's bank details will be processed by the Website. Only Societe Generale will have access to the Client's confidential information (card number, expiry date etc.) which will not be disclosed to any third party.

An invoice for each Order together with a summary of the Order and a copy of these GTS will be sent to the Client or its authorised agent when the Product is delivered. The Client may download and/or print a copy of the invoice from the Client Account.

The V.V. Diffusion After-Sales Service can be contacted on working days:

  • by email:
  • by telephone: Tuesday to Saturday, 11 a.m. to 7 p.m. (CET) on +33 (0)1 4461 4101

V.V. Diffusion shall attempt to respond to all requests or complaints as soon as possible, and in all events within 15 (fifteen) days.